Help center
Safety & Security Help
Keep your account safe, recognize betting scams, and use Betfalme responsibly.
Your account security is critical. Betfalme uses 256-bit TLS encryption and never asks for your password or M-Pesa PIN. The biggest risk is social engineering — be alert to scams.
Account security best practices
- Use a strong password — not your birth year, not 1234, not your phone number
- Never share your password or M-Pesa PIN with anyone
- Betfalme will NEVER ask for your M-Pesa PIN — anyone who does is a scammer
- Be cautious of "Telegram tip channels" and "predictor apps" — most are scams
- Log out on shared devices
Common betting scams
- "Aviator predictor" apps — Aviator is Provably Fair; no app can predict it
- "Account top-up" calls claiming to be from Betfalme — we never call asking for your PIN
- Telegram channels promising 100% wins for a fee — there is no such thing
- Fake Betfalme websites — always check the URL is betfalme.ke
Responsible gaming tools
- Deposit limits — set daily/weekly/monthly caps
- Cooling-off period — pause your account for 24 hours to 6 months
- Self-exclusion — block access for 6 months to permanently
- Reality checks — periodic reminders of time spent and amount wagered
- If gambling is causing harm, contact NACADA on 1192 for free, confidential help
Frequently Asked Questions
Does Betfalme ever ask for my M-Pesa PIN?
No. Never. Anyone asking for your PIN is a scammer.
How do I report a fake Betfalme site?
Email [email protected] with the URL.
How do I set deposit limits?
Account → Responsible Gaming → Deposit Limits.
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Instant M-Pesa deposits and withdrawals. Bet from KSH 1. Licensed by BCLB Kenya.